Legal

Terms of Service

Last updated: December 21, 2025

1. Acceptance of Terms

By accessing and using Associate Assist ("Service"), you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to these terms, you should not use our Service.

2. Description of Service

Associate Assist provides an enterprise employee experience platform that unifies various business systems including ServiceNow, Salesforce, Workday, and other enterprise applications into a single intelligent interface.

3. User Accounts

To access certain features of the Service, you may be required to create an account. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or interfere with the Service
  • Attempt to gain unauthorized access to systems
  • Engage in any activity that disrupts the Service
  • Collect user information without consent

5. Intellectual Property

The Service and its original content, features, and functionality are owned by Associate Assist and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

7. Enterprise Subscriptions

Access to the full Service requires an enterprise subscription. Subscription terms, pricing, and features are specified in your enterprise agreement. Key points include:

  • Subscription fees are billed according to your agreement
  • Fees are non-refundable except as specified in your agreement
  • We reserve the right to modify pricing with notice

8. Service Level Agreement

Enterprise customers are covered by our Service Level Agreement (SLA), which guarantees:

  • 99.9% uptime availability
  • 24/7 support for critical issues
  • Defined response times based on issue severity

Full SLA terms are provided in your enterprise agreement.

9. Limitation of Liability

To the maximum extent permitted by law, Associate Assist shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

10. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Indemnification

You agree to indemnify and hold harmless Associate Assist and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these terms.

12. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of significant changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Associate Assist is incorporated, without regard to its conflict of law provisions.

15. Contact Information

For questions about these Terms of Service, please contact us at: